FAQ

What are the shipping fees?

We provide free tracked shipping to over 220 countries around the world. We're continously monitoring and optimizing our shipping methods.


*some exceptions may apply. If we are unable to ship your order, we will contact you through email.

When will you ship my order?

Orders are typically processed within 1-3 business days.

What are the shipping times?

  • UK, Ireland 5 - 12 business days
  • Europe 5-12 Business days
  • US, Canada 5-9 Business days
  • Australia, New Zealand 5-9 Business days
  • Central & South America 10-20 Business days
  • Asia 7-14 Business days
  • Africa 10-20 Business days

Can i track my order?

Yes, we will update your order with the tracking number and notify you.

If you're looking to track orders, you can use the third-party ParcelsApp Website

In very few cases tracking is unavailable due to destination country. In such case please reach out to us: info@heelsandsoles.com

Can i change / cancel my order?

You can change or cancel your order within 12 hours from ordering.

For doing so please use the contact form or write us an e-mail to: info@heelsandsoles.com

Do you provide returns or refunds?

Absolutely, if you ever have any issues with our products, just reach out to us within 30 days of receiving your order and we will organize a FREE replacement or issue you a full refund.